Crestline Lead Group logo
Crestline
Lead Group

Refund / Dispute Policy

Last updated: 12 September 2026

This page is being prepared. The final Refund / Dispute Policy will be published here before the platform goes live.

Lead disputes

If a lead is invalid (wrong number, unreachable, or not interested / fake), you may raise a dispute from your dashboard within 24 hours of receiving the lead. Approved disputes are refunded to your balance.

Deposit refunds

Prepaid balance top-ups are credited only after we verify receipt of your payment. Unused balance may be refunded at our discretion; contact support to request a withdrawal.

Chargebacks

Because payments are handled manually outside the platform, any payment dispute must be raised directly with the payment provider (PayPal or your crypto exchange) and with Crestline Lead Group support.