Terms & Conditions

These terms govern your use of the Crestline Lead Group platform, including business accounts, worker and partner accounts, and public forms. By applying for access or using the platform, you agree to these terms.

Questions can be sent to info@crestlineleadgroup.com.

Access is granted following review of your application. You are responsible for keeping your login credentials confidential and for activity that takes place through your account.

We may approve, suspend or revoke access where necessary to protect the platform, its users or the quality of the network.

Crestline provides customer leads to businesses on a pay-per-lead basis:

• Standard Leads — customer-submitted inquiries that meet the agreed basic criteria.
• Verified Leads — human-qualified opportunities with additional information confirmed by a Verification Specialist.

Lead criteria, pricing and service areas are agreed before delivery. Exclusivity applies only where it is specifically agreed for a campaign.

Leads are customer opportunities, not guaranteed business outcomes. Crestline does not guarantee sales, jobs, appointments, revenue or any other result.

Businesses maintain a prepaid balance used to purchase leads. Balance top-ups are processed securely by Stripe (card, Apple Pay or Google Pay). Card details are not stored on the platform.

Delivered leads are charged to your balance at the agreed lead price. Worker and partner earnings are paid out through Stripe Connect to each partner's own connected account.

If a lead does not meet the applicable criteria, you may submit a dispute from your dashboard within 24 hours of delivery. Approved disputes are credited to your balance. The full rules are set out in our Refund / Dispute Policy.

• Contact customers promptly and professionally.
• Use customer information lawfully, including compliance with applicable telemarketing, consent and data-protection rules.
• Keep your account, service area and lead requirement information accurate.

• Generate leads through lawful traffic sources with proper customer consent.
• Do not submit fake, incentivized, duplicated or misleading lead information.
• Report lead activity accurately and cooperate with dispute reviews.

• Fraud, false information or fake lead submissions.
• Attempting to circumvent payment, duplicate-detection or dispute controls.
• Misusing customer data or interfering with the platform's operation.
• Any activity that violates applicable law.

We may suspend or terminate accounts that breach these terms or applicable law. Where an account is terminated for breach, any unused prepaid balance may be refunded at our discretion.

The platform and its content are owned by Crestline Lead Group. You receive a limited, non-exclusive licence to use the platform for its intended purpose.

The platform is provided on an "as is" basis. Customer decisions, appointments and purchases are outside our control, and we do not guarantee any business outcome.

To the maximum extent permitted by law, Crestline is not liable for indirect or consequential losses arising from your use of the platform.

We may update these terms from time to time. Continued use of the platform after changes are published means you accept the updated terms.

Questions about these terms can be sent to info@crestlineleadgroup.com.